By asking and listening to their thoughts, and tracking their feelings (whether good, bad, or neutral), we are able to gauge the areas we need to improve the most. So, we currently have nine days where the company shuts down at the end of the year, in order for. 'q5ר5��H`Q��l�@ ���Y TI��o�u��D���i�|��7��5�}���~���7�>�ץ��i�Ǜw�/�����.���d���8YB���ʍ{���gG��OӞ`�Xd�u��^5�*���}{_g�U�Z캕x�0@��7�źm��n��W2� Track Your Happiness is a scientific research project that investigates what makes life worth living. Which benefits have you used in the past quarter? Social To make our company better, we turn to the true experts: our teammates! However, some emotions aren’t so telltale, and if left unmeasured, can have a major impact on your team culture. Maybe we’ll follow up and ask: We asked our team about benefits and compensation as a precursor to a team gathering for our People and Finance team to chat about planning for 2019. Over the years, I have received a lot of questions and comments about this happiness scale. 3. 1. If we feel like we might need specific opinions on a larger matter, we’ll conduct what we call “listening tours,” where we take a customer-research approach, selecting a representative sample from the team and scheduling at least 45 minutes to fully dive into questions. Have a list of open-ended questions on hand (and share with the teammates ahead of time so they can think on each of them). we scored previously when we graded ourselves. It’s best to get it all out on the table. Put in writing and mention upfront that the conversation is confidential and only high-level signals will be passed along. Invite the teammate to speak but do not put pressure on them to do so. We began tracking team happiness for our employees using the Employee Net Promoter Score (eNPS) several years ago, and it has been a consistent metric we have used to see how things feel overall. Here is an example of a change directly spurred by feedback from a survey: Do you enjoy completing surveys or offering feedback? How much focus time do you generally need to have a great day? How many hours do you work in an average day? For ongoing, weekly data, we have used OfficeVibe and their Slackbot integration, which drops a friendly, quick 4-5 question survey to each employee each week.
For instance, when Google’s human relations department — which the company internally calls “People Operations” — discovered that it had a higher attrition rate among women than men, it immediately went to work figuring out why women were more likely to leave the company. Over time, here’s how our overall score has fluctuated: This score is an easy way to measure how employee happiness trends over time.
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