Perhaps a paperless option can be added in the future. So your claim about "false contact information" is BOGUS. Hartford rejected company's insurance claim and sought a court judgment to not pay the costs of their legal defense. You called to whine about the fact that standby tickets can only be used to stand by. We hire only non-smoking drivers, so you won't smell like an ashtray after your trip. I rate this issue as a major fail for whoever plans this web service. Please note that our drivers ask customer to fold their tickets, not to not fold them. [42][43], Suburban Express posted a response to the lawsuit on its Facebook page, stating that it does not discriminate against any protected class, that it has used "Go Home" on English-language posters since 1985, and that it does not post customer credit card numbers online. Do you stand by your own employees? No wonder the review is so bad and they are running out of business.Also, if customers don't behave nice, they will list their personal information on the company's website: suburbanexpress.com/dish…Take a look at that long, think of how they can put your information there. [40][41], On April 23, 2018 Illinois Attorney General Lisa Madigan filed a lawsuit against Suburban Express in the United States District Court for the Northern District of Illinois citing violations of the Civil Rights Act of 1964, right to privacy and illegal contract terms. The driver is 100% correct here. I will never travel with Illini shuttles! IN A WORD...TERRIBLE! Defendants did not admit liability but would pay the state's Consumer Trust Account $100,000, agreed to a no-retaliation clause, agreed to not disclose customer personal identifiable information, agreed to not discriminate, to post a no-discrimination notice on buses and in all advertisements, to provide anti-discrimination training, and to retain and report complaints and disclose contracts with passengers. 21 other reviews that are not currently recommended. Stop Locations Champaign-Urbana U of I Armory Building, Champaign. Would love to not take this company shuttle again but little choice is available. We speak English only. [12][better source needed] In 2002, the company introduced self-service ticket kiosks in the Champaign area. Perhaps a paperless option can be added in the future. 11/2/2018This is what happens when you ignore warnings that you must have a printed ticket.
You wanted to book in advance with a standby credit. did not email or call her to let her know about this cancellation and so her long planned trip to Champaign was cancelled. [2], Illini Shuttle, operated by Suburban Express, at, Business practices, lawsuits, and controversies, Lawsuit against Suburban Express by Illinois Attorney General, Please consider summarizing the material while. I had my ticket for 6:00pm this afternoon, but my flight delayed for 30min so I missed the 6:00'o'clock shuttle, waited for the next one which came at 9:15, but the driver did not let me in, I was even willing to but a new ticket but he did not let me in all he said was "I can't let you in since yours has expired" there was no service after 9pm so I had to take a shuttle with Peoria charter on the next day at 6:00am !It wasn't my fault that the flight delayed!
So I thought I would send a suggestion to the business but I couldn't leave a message on their phone (not sure why they're closed at 3pm on a monday), they have no contact email and the only way to send a message is....by paper mail. Their driver will yell at you for basically no reason. So I had to buy another ticket from another company for $55!! 0 stars.Their policies are not customer friendly. 's promised refund.Update: 11/2/18:Since the Owner Dennis T decided to finally reply, 2 years after the fact, with his typical sarcasm stating "maybe we can understand why you gave us false contact information" I feel compelled to respond. HOW TOTALLY UNPROFESSIONAL IS THIS, and S.E. They will not accept the number from your iphone. [5] Between November and December 1983, Greyhound Lines suffered a nationwide strike by its drivers.
DO NOT open doors or luggage compartments on your own. It would've been easy” more. Awesome! You may have been trying to avoid spam (we don't send spam) or robocalls (we don't do robocalls), so maybe we can understand why you gave us false contact information. [45][46][47], Settlement assistance counsel was appointed to Suburban Express in October 2018. They told me that the ticket I printed is not acceptable because I folded it!
Students complained that the company's choice of Ford County (30 miles from UIUC), made them ineligible for free legal aid from UIUC. For hours, visit our website. Seriously?
The company denied that it harasses customers, but said that it defends itself against harassers. Very rude!!! They told me that the ticket I printed is not acceptable because I folded it!
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