© 2020 Luton Council, Town Hall, Luton LU1 2BQ. It includes, amongst other things, how we spent the rent that you pay, how your rent compares to other housing landlords, and how we are doing on repairs. For emergency repairs to your council house call: 0800 014 7333. Out of hours emergencies 0800 014 7333.
Housing services. A limited supply of council housing means the waiting list in Luton is very long. Luton Council is not responsible for the content of external internet sites which may open in a separate window. Leisure and culture.
We have a dedicated officer for dealing with complaints. Noise. For more information about Housing Benefit and to apply online please click on the Luton Borough Council website link below. Feedback, Luton Borough Council, Town Hall, George Street, Luton, LU1 2BQ Tel: 01582 547700 [email protected] Council services. “Luton is a caring and compassionate town which will do whatever it can to support people in need. Housing news. Service updates during the coronavirus crisis. ... Housing services. For all other services, please use the search option on our website. London EC3N 1BJ, Company number 4313826 Housing. There’s a limited supply of council and housing association homes in Luton and this means that most people who join the register won’t receive an offer of housing. You can find out more on our Comments, compliments and complaints page.
Following government advice, we’ve had to make changes to many of our services. Health and social care. Your rights and responsibilities, rent, service charges, repairs, renting a garage, gas servicing. If you are on a low wage or get certain benefits you may get help paying your rent. Monday to Friday: 8:30am - 5:30pm , © 2020 Luton Council, Town Hall, Luton LU1 2BQ. Benefits. Currently the language of this page is English. Home owners, landlords and private tenants Apply for council housing through your local council ... this postcode to Luton Borough Council. Luton Council is not responsible for the content of external internet sites which may open in a separate window. Luton Borough Council. You can contact the relevant team to discuss the problem, or you can report the issue online using the, Housing Services - what you can expect from us, comments, compliments and complaints form, Tenant Scrutiny Team report (Voids Lettable Standard), make sure you understand your responsibility to pay your rent on time and offer advice when you sign up for a tenancy, give you at least 28 days notice of any changes to your rent, contact you within 14 days if you get into rent arrears, offer debt advice and refer you to other agencies that can help you, visit you to discuss any problems before taking legal action for non-payment of rent, notify you of your priority in writing within 10 working days, issue you with a PIN and user ID so you can bid for properties, provide a number of options to enable you to bid for properties, assist you with the bidding process if you need it, contact successful bidders within five working days of the advert closing, contact you within one working day of your report for serious anti-social behaviour, contact you within three working days of your report for all other nuisance and anti-social behaviour, keep in regular touch with you at least every fortnight whilst your case is in progress, work in partnership with residents and other agencies to resolve your complaint, explain your rights and responsibilities as a tenant before you sign up, carry out a new tenancy visit within eight weeks of the tenancy starting, ask you how you felt about the process of starting your tenancy, acknowledge requests for tenancy changes within five working days and send a full response within 15 working days, keep you informed about changes to our service, carry out a periodic tenancy audit of your home to check our records are correct and that you are complying with your tenancy conditions, acknowledge your notice to end the tenancy within 24 hours, visit to inspect your home within five working days, clean communal areas in high rise blocks daily and in low rise blocks fortnightly, cut the communal grass areas regularly from spring until autumn, litter pick the communal areas around high rise blocks five days a week and low rise blocks fortnightly, remove fly-tipped rubbish from our land within 2 working days of it being reported to us, remove offensive graffiti within one working day and other graffiti within 5 working days of it being reported, remove abandoned vehicles in line with legislation, inspect high rise blocks five days a week and low rise blocks fortnightly, offer you the opportunity to become a key customer, carry out an annual safety check and service of your gas supply and council installed appliances (where applicable), ensure all vacant properties are quickly returned back into service, according to our Lettable Standard, maintain our properties in line with Decent Homes standards.
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